Shipping policy
Shipping Policy
Thank you for choosing Cherished Waters. We’re committed to delivering your order with care, speed, and reliability. Below you'll find everything you need to know about how and when your order ships.
📦 Processing Time
All orders are processed within 2–3 business days (Monday–Friday, excluding holidays). Once shipped, you will receive a confirmation email with tracking information.
Please allow additional time during sales, holidays, or peak periods.
🇺🇸 Domestic Shipping (U.S. Only)
We ship via USPS, UPS, or FedEx.
-
Standard Shipping (3–7 business days): Based on Carrier Rates
-
Free Shipping: Automatically applied on orders over $75
-
Expedited Shipping (1–3 business days): Available at checkout for an additional fee
🌍 International Shipping
We currently do not ship outside the United States. Please check back as we add other destinations. International rates and estimated delivery times will be calculated at checkout.
✈️ Customers will be responsible for any customs duties, VAT, or import taxes imposed by their country.
📦 Packaging & Heat-Sensitive Products
All products are shipped in eco-friendly, secure packaging. During warm seasons, heat-sensitive items may include insulation to maintain product integrity.
🧾 Incorrect Shipping Address
Please confirm your shipping address carefully before placing your order. Cherished Waters is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
🚨 Shipping Issues or Damaged Packages
If your order arrives damaged or if you encounter any issues with delivery, please contact us within 5 business days at [your email]. Include your order number and photos of the damage (if applicable).
💬 Questions?
If you need help with your order or have questions about shipping, reach out to us at:
📧 [your email address]
🛍️ We’re here to help you feel cherished.